They are hoping that when you order service, it can be connected via some sort of self-installation kit and that your home is prewired for their service. There are, as I see it, two issues that seem to spring up during these service calls that create challenges:ġ: The first is quite simple: the cable company does not want to come out to your house in the first place. While working for cable, and as a customer recently, these frequent negative interactions have spawned considerable outrage, and rightly so. One such issue that can’t be ignored is the installation of new customers as well as repair calls. I will also explain why many of these challenges have come back to bite them in an era where you can get top-tier programming in many different ways. Sure, cable cutters and cable nevers want the flexibility and convenience that streaming platforms provide, but the negative issues that cable companies like Comcast, Verizon, Cox, and many others can’t seem to shake are well known.Īs I mentioned recently, over the space of several articles, I will continue over the next few months to explore some of the problems I saw over a decade working for a large cable company in the northeast.
As more and more evidence continues to show that the pay-for-tv via cable or satellite is dying an epic death, I wanted to share some of my own experiences in the Cable industry with a broad focus on why this is happening.
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